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Understand the fault, choose the right repair. Phone repair, care and how-to guides from the Cep Market repair team.
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- Phone camera shows a black screen: how to fix itIf the camera app opens but the screen stays black, the cause may be software, a permission or the camera module. Testing the front and rear cameras separately and restarting the phone usually show straight away where the problem is.
- Phone dropped and will not turn on: what should you do?A phone whose screen goes black after a drop is not always off; often it is on but the screen or its connection is damaged. First find out whether the phone is on, then try charging and a force restart.
- iPhone rear camera shows a black screen: what to doIf your iPhone’s rear camera shows a black screen, close the Camera app, restart the phone and switch to the front camera and back. If it continues, or only one lens is black, the camera module, the lens or its connection should be checked.
- Is there a battery calibration code? How to calibrate properlyOn current phones there is no calibration code that “repairs” the battery. Some codes only show battery information. Calibration helps the percentage reading measure correctly again; it does not bring back a worn battery’s capacity.
- iPhone silent switch keeps turning on by itself: what to doIf your iPhone switches to silent by itself, the cause is usually the Ring / Silent switch or, on newer models, the Action button: a case pressing on it, dirt or a worn contact. Remove the case and try; if it continues, the button or its flex cable is repaired.
- Phone shows it is charging but will not turn on: why?If your phone shows the charging icon but will not turn on, charge it for at least 30 minutes with a suitable charger and try a force restart. If it still will not start, the power button, the battery or the board may be faulty; diagnosis shows which.
- Phone dropped and the screen went black: what to doIf the screen went black after a drop, first find out whether the phone is still on: if it rings or vibrates when called, it works and the screen is the problem. If a force restart does not help, the screen or its connection needs replacing; your data is usually safe.
- The other person cannot hear me on calls: what to doIf the other person cannot hear you, first turn off Bluetooth, remove the case and check the microphone hole at the bottom. If a voice memo has no sound either, the microphone is faulty; data is usually preserved during the repair, but back up your data first.
- Touch problems after a screen replacement: causes and fixesIf touch does not respond, lags or presses by itself after a screen replacement, restart the phone and remove the screen protector first. If it continues, the screen connection or the fitted screen part should be checked; contact the repair centre that did the work.
- How to tell if a phone battery is dead or faultyA dead or faulty battery shows itself most clearly through sudden shutdowns, swelling and charge that runs out very fast. If the phone shows no reaction when plugged in, the battery may be completely drained. The battery health screen and a diagnosis show whether it needs replacing.
- How is a screen replacement priced? What to check in a quoteThe cost of a screen replacement depends on the phone model, the screen technology (OLED or LCD) and the chosen part. When you get a quote, look beyond the price: the part type, the invoice and the test after replacement matter too. Send us your model on WhatsApp and we will message you the options and the price.
- How to open a Samsung back cover: old and new modelsOn older Samsung models the plastic back cover comes off easily with a fingernail from the slot at the edge. On newer Galaxy models the back is glass or composite and glued to the frame; it needs heat and special tools, and opening it wrongly cracks it and breaks the water seal.
- Apple Watch screen and front glass repair: when and howIf the glass on your Apple Watch cracked but the display and touch still work, replacing the front glass is often enough. If there are spots, lines or no picture, the display itself is damaged; we tell you the repair options at diagnosis. Choose your model by generation and case size.
- iPhone 11 will not turn on: what to doIf your iPhone 11 will not turn on, charge it for at least 30 minutes and force restart it: press and release volume up, press and release volume down, then hold the side button until the Apple logo appears. If no logo appears, the battery, screen or board should be checked.
- iPhone 13 touch screen not working: causes and fixesIf the touch screen on your iPhone 13 does not work, force restart it and remove the screen protector first. If an area does not respond at all or there are spots or lines, the screen needs replacing; data is usually preserved during the repair, but back up your data first.
- No sound when messages arrive on iPhone: how to fix itIf your iPhone makes no sound when a message arrives, check that silent mode and Focus are off. Then make sure Settings › Sounds & Haptics › Text Tone is not “None” and that Sounds are on in Messages notifications. If one person’s messages are silent, Hide Alerts is on in that chat.
- iPhone speaker quiet or muffled: causes and replacementIf the sound on your iPhone is quiet, first find out which speaker is the problem: call audio at your ear comes from the earpiece; music and speakerphone come from the bottom speaker. Clean the grille and check sound settings; if it does not improve, the speaker needs replacing; back up your data before the repair.
- The other person cannot hear me on WhatsApp video calls: how to fixIf the other person cannot hear you on WhatsApp video calls, check WhatsApp’s microphone permission and turn off Bluetooth first. If you cannot be heard on normal phone calls either, the microphone is the problem; data is usually preserved during the repair, but back up your data first.
- Why does a phone screen lift? What to do if it doesIf your phone screen is lifting at the edge, the most common cause is a swollen battery pushing it from inside. Drops, heat and adhesive from an earlier repair can also make the screen come away. If the screen has lifted, stop charging the phone and have it checked.
- Phone camera taking blurry photos: how to fix itIf your phone camera takes blurry photos, clean the lens with a soft cloth, remove the case and lens protector, then tap the screen to focus. If it stays blurry, focus never locks or the picture shakes, the camera lens or module should be checked.
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